FAQs

Frequently Asked Questions

Quick answers about plans, payments, tests, devices and sessions.

Getting started

What is CDAC360?
A preparation platform built by C-DAC alumni: C-CAT entrance mocks, CMCE & CCEE course-exam test series, study resources, mock interviews and doubt-solving calls – all in one place.
Is there anything free?
Yes. The first practice test of every module is free, and some sample notes are free. Create a free account and start from Course Exams or C-CAT Prep.
Can I sign up with Google or GitHub?
Yes. Choose “Continue with Google” or “Continue with GitHub” on the sign-in page. New accounts are asked for a mobile number once, because it is printed on your study material.

Plans & payments

How do I pay?
Payments go through Razorpay: UPI, debit/credit cards, net banking and wallets. Your plan unlocks instantly after a successful payment.
How long do I get access?
Each plan shows its validity before you buy – for example CMCE or CCEE test series for 45 days, combos and study resources for 6 months, C-CAT packs for 3 months. Buying again extends the validity.
Where do I find what I bought?
Dashboard → My subscriptions lists every plan with its tests, notes and your progress. Receipts are in Dashboard → Orders.
Do you offer refunds?
Plans unlock instantly, so they are generally non-refundable, but duplicate payments, activation failures and sessions we cannot deliver are refunded. See the Refund & Cancellation Policy.
Do you have coupons or referral offers?
Yes. Apply a coupon at checkout. Invite friends from Dashboard → Refer & earn: they get a welcome discount and you earn a reward coupon when they buy their first plan.

Tests & notes

What is the test format?
Course-exam tests have 40 questions in 60 minutes, 1 mark each with no negative marking, numbered 1–40 like the real exam. C-CAT tests use +3 / −1 marking. Every question has an explanation in the result.
Can I retake tests?
Yes, as many times as you like during validity. Ranks and leaderboards use your first attempt; retakes are for practice. You can also practise by topic and retry only your wrong questions.
Can I download the notes?
Notes are read online in our secure reader and are watermarked with your details; downloading, printing and sharing are disabled. The reader remembers the page where you stopped.

Account & devices

On how many devices can I use my account?
Up to 2 personal devices (for example phone and laptop), with one signed in at a time. Signing in on another device signs out the first.
I changed my phone or laptop. What now?
Request a device reset from Dashboard → Account & devices (or from the sign-in page if you are blocked). We verify and reset it, usually within 24 hours.
Can I share my account with a friend?
No. Accounts are personal. Shared accounts are detected and may be suspended without refund – this keeps prices low for everyone.
I forgot my password.
Use “Forgot password?” on the sign-in page to get a reset link by email, or contact support from your registered email.

Sessions & doubts

How do mock interviews work?
Buy Mock Interview Pro or Interview Master, then book a slot from Dashboard → Interviews & guidance. You get a meeting link, a calendar invite and written feedback after the session.
How does the ₹49 doubt call work?
Submit up to 5 questions about C-CAT, courses, admissions or placements on Solve Your Doubts. An alumni mentor calls you within 2–3 days, between 7 PM and 9 PM.

Still have a question?

Write to us or book a ₹49 doubt call with an alumni mentor.

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