Refund & Cancellation Policy

1.Summary

Our plans are digital: tests and study material unlock instantly after payment. Because of this, purchases are generally not refundable once access has been granted. We do refund you in the situations listed below, and we always fix genuine technical problems.

2.When you get a full refund

• Duplicate payment: you were charged twice for the same plan.
• Payment debited but plan not activated: if we cannot activate the plan within 24 hours of your report, we refund it in full.
• Technical failure on our side: a fault in the Platform prevents you from using a plan and we cannot fix it within 7 days of your report.
• Session not delivered by us: we cancel a mock interview or mentoring session and you prefer a refund to a new slot.
• Doubt call not completed: we could not reach you after at least 3 attempts within 7 days of your request, and you do not want another attempt.

3.When refunds are not available

• Change of mind after the plan has been activated, or after tests have been attempted or notes opened.
• Part of a validity period that you did not use, or part of a combo (combos are sold as a single plan).
• Missed sessions (no-show) or sessions cancelled by you less than 6 hours before the start time.
• Accounts suspended or terminated for sharing, piracy or other breaches of our Terms & Conditions.
• Problems caused by your own device, browser or internet connection that do not affect other students.

4.Cancellations and rescheduling

• Orders: a checkout that you close before paying is cancelled automatically; nothing is charged.
• Mock interviews and mentoring: you can reschedule or cancel from Dashboard → Interviews & guidance up to 6 hours before the start time. Your session credit is returned to use again within the plan's validity.
• If we need to reschedule: we will inform you as early as possible and offer a new slot, or a refund for that session if no suitable slot works for you.
• Doubt calls: a request can be cancelled before we call you; the credit is returned.
• Subscriptions: plans are one-time purchases and do not renew automatically, so there is nothing to cancel.

5.How refunds are processed

• We review requests and reply within 2 working days.
• Approved refunds go back to the original payment method through Razorpay. Banks usually credit it within 5–7 working days (UPI is often faster).
• When a refund is issued, access to the refunded plan ends. Discounts and coupons used on that order are not reissued.

If a refund has not reached you within 10 working days of our confirmation, write to us with the refund reference and we will follow up with Razorpay and your bank.

6.Contact

Questions about a payment or refund: support@cdac360.in (Monday–Saturday, 10:00 AM – 7:00 PM IST). You can also reach our Grievance Officer.